FAQs


Frequently Asked Questions

How long will it take to get my order?


The period from the moment of making a payment until the moment of sending is 5-9 business days. Every bag is handmade with great attention to detail.

Delivery time to:

USA, Asia, Europe: approx. 7-15 business days (may take up to 30 business days)

Canada: approx. 12-21 business days (may take up to 30 business days)

Shipping to Australia is temporarily suspended. Sorry for the inconvenience.

How can I track my order?


We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 9 business dayd, please contact us spicybears@spicybears.store


What are the dimensions of the pockets?


Here are the dimensions of the bags: 14×18 inches (36×45 cm)
Pockets dimensions:
Front zipper pocket: 6,5×7,5 inches (17×19 cm)
Back zipper pocket: 5,5×4,5 inches (14×11 cm)
Back patch pocket: 5,5×4,5 inches (14×11 cm)

Care Instructions


The bags are made of easy-care materials. Remove the hardware and place it into a washing machine (use a laundry bag). Use hand-wash mode. Avoid machine drying to keep the material looking its best.

Where can I find reviews?


Visit our Instagram and explore our highlights and tagged posts;

Or check out the reviews section on our Shop page.